Steps From Order to Receipt of Portrait, And Thereafter
Have a scan through our price list
Pay the deposit
Submit clear photos
The waiting game
Review portrait via email
Receive portrait
A note on varnishing
* Have a scan through our price list
> If your preferred size is not listed on our size list, don't worry, custom sizes are available upon request.
> Take a look at the background styles offered. Please note that a detailed background (if requested) will vary in cost depending on what has been requested.
> Once you are certain of your choices, you may then move on to the booking page to secure an available slot on the calendar.
>Alternatively (if your preferred communication is via email or WhatsApp), please request an invoice via email or WhatsApp to pay by bank transfer.
*Pay the deposit
> On securing your place on the booking calendar, you will be directed to make payment via Stripe.
> Alternatively, an invoice would be sent to you via email or WhatsApp (based on your communication preference) to pay by bank transfer.
> I ask for a 20% non-refundable booking deposit which will reserve your place on my waiting list. The balance can then be paid when the portrait is complete. Please see more details under the Terms and Conditions - Payment
*Submit clear photographs:
> Please send in a clear photograph with workable resolution.
> Try as much as you can to take photos in natural lighting and try to capture your furry one's personality.
> Get close enough for a good shot and try not to zoom in as it might make the photograph lose a lot of detail.
> Make sure it's in focus, taken at their eye level and without using the flash function; Check that your pet takes up most of the frame.
> Do ensure that photographs are of good quality so you can get the best painting results.
*The waiting game
> After the deposit has been received, you will be given an estimation of when the portrait will be completed.
> My turn-around time is usually between 6 - 8 weeks.
I allow an extra week for the painting to get touch-dry before handling and packaging for postage.
*Review your furry companion's portrait via email
> After the portrait is completed, I will email you a photograph of it.
> I guarantee you a true likeness of your pet(s), but in the event that you are unhappy with the preview photograph, please notify me of your proposed amendments. I will make up to 3 corrections where practical.
> Once you have confirmed your acceptance of the result, the final payment will be required.
> Please see more details under the Terms and Conditions - Alterations
*Receive your portrait and enjoy the experience that comes with it!
> As soon as full payment is received, your furry one's portrait will be securely packaged and transported via a trusted courier.
> After receipt of your package, please take care when unboxing to avoid accidental damage to the painting.
> After unboxing, leave painting in a safe area of your choosing and allow your oil painting to continue to dry (before considering varnishing).
> Please see more details under the Terms and Conditions - Copyright & Privacy
**A NOTE ON VARNISHING
> Varnishing protects your painting from dirt and dust accumulation over time. It also enhances the appearance of the artwork, taking its radiance up several notches.
> That being said, please allow for six (6) to twelve (12) months of drying, before you consider varnishing your artwork.
> Oil paint dries from the outside in, so even if the surface appears dry, the inner layers may still be curing. Varnishing too soon can trap moisture and disrupt the drying process.
> Varnishing an oil painting too early will cause cracking, discolouration, and an uneven finish resulting from the varnish not adhering uniformly to the painting.
*Please contact me or another Artist around your location, when your painting is ready to be varnished.
TERMS AND CONDITIONS
Payment
A 20% non-refundable booking deposit is required in order for work to begin. This deposit will form part of the final payment.
Once you have accepted the quotation and agreed to commencement of the commission, you will receive an invoice containing details for payment.
Alternatively, please head on to the linked booking page to pick an available slot, after which you would be directed to secure your booking by said payment, via Stripe.
Prices vary according to canvas size and painting complexity.
I reserve the right to increase the price quoted if you make changes to your order.
The remaining payments (including postage fee if applicable) will be required within fourteen (14) days of notification of completion.
Please endeavour to complete payment within the stipulated time.
Items will not be posted until payment is received in full. I can accept installment payments over the course of working on your commission, but as stated earlier, the remaining payments (including postage fee if applicable) will be required within 14 days of notification of completion.A storage fee of £5 per day would apply due to late payments (after 14 days post-notification of completion).
Alterations
In the event that you are unhappy with the preview photograph of the portrait that I send to you, please notify me within seven (7) days of the changes required to meet your expectations.
I would make up to three (3) corrections where reasonable and practical.I may require further photographic reference from you and will require sufficient time to map out the requested changes.
I would not charge for making limited and reasonable alterations, where agreed.
Extensive reworking may incur an additional fee.
Further work beyond the originally agreed upon plan would not be done without reasonable charge (such as adding a different background or additional subject).Once the portrait has been completed, a photographed image will be sent to you by email for your approval. Please notify me via email within seven (7) days of receipt if you require any alterations, else I will assume it meets your approval and will require remaining payment within 14 days.
Post-Alteration Refunds
If you are still unhappy with the portrait after I have made alterations, please notify me by email within seven (7) days of me sending you the preview photograph.
I will retain the 20% booking deposit (which is non-refundable) as it covers the cost of my materials and slot availability.
Postage, Damage in Transit, Non-Receipt of Items
Shipping within the UK is free. I would do my best to give an accurate quote on international shipping fees based on your location and the courier used.
Upon sending your items, a tracking number from the trusted courier will be given to you.
Please let me know in advance if you require said item(s) to be delivered to an alternative address.
I cannot accept liability for non-receipt of items in the instance that you provide an inaccurate address or are not home to accept delivery.If you miss a delivery, please contact the courier directly to arrange a re-delivery.
Please notify me urgently if your item is not received within seven (7) days so that I can contact the courier.
Please notify me urgently with photographic proof if your item is damaged on receipt.
I cannot accept liability for non-receipt of items, or receipt of items damaged in transit, if you do not notify me promptly in writing that there is a problem with the shipment.
Shipping
Shipping is free within the UK. International shipping costs will vary according to location.
I will do my best to give you an accurate quotation. This will largely be based on your location and the courier service used.
Copyright & Privacy
While I have sold you the original painting, unless you have purchased the entire rights to the work, I retain the right to use the image for marketing or other purposes.
Please let me know if you have concerns about this before placing your order or I will assume your acceptance. I will respect your privacy and will not use your portrait for promotional reasons if you notify me that you would prefer to keep the commission private.
Please understand that in these instances, I still own the copyright of the work.In order to keep a gifted portrait a surprise, I try not to display completed pieces on my website or social media until the recipient has received it.
When ordering, please let me know if the commission is a surprise gift.
Please bear in mind that even after you have purchased the painting, I still own the copyright of the work and it is illegal for artworks to be reproduced for personal or commercial use without consent from the copyright holder.The paintings are intended for your personal enjoyment and not to be replicated for profit without the Artist's consent.For information about how I use your data, please see our Privacy Policy and
Cookie Policy.
I may review these terms and conditions from time to time, so please take the time to check that you are happy before contacting me or placing an order.
POLICIES
Returns
Thankyou for getting a custom-made pet portrait from PawposelyPaintedPets.
During the course of the commission, I will be in communication with you via the email that you have provided.
You will receive a preview photograph with room for amendment within the parameters that have been set - see Terms and Conditions - Alterations.
Several steps will be taken to ensure that you are satisfied with the final product on completion.
As pet portraits are bespoke, made-to-order items, they cannot be returned.
There are exceptions to this however:
- Receipt of item(s) damaged in transit. Item(s) must be returned in the same condition as when it got to you, with photographic proof.
- Receipt of a portrait different from what you commissioned, which was sent in error (item must be unused and in the same condition as when it got to you; it must be in its original packaging).You agree that you do not own the copyright and may not reproduce the portrait in any way.
Refunds
A refund will be issued in the event of damage on receipt of your item from the courier as a result of transporting it.
Pet portraits are bespoke, made-to-order items and as a result (with the exception of the reason listed above), the 20% booking deposit is non-refundable to cover for the materials and booking slot taken.
Any refunds agreed upon will be paid within 14 days, refunded via your original method of payment.If an item is being returned, once we receive your item we will inspect it and notify you of receipt.
we will then update you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment.
You will be responsible for paying for your own shipping costs to return your item.
You will receive the credit within fourteen (14) days once we have received the returned item, depending on the bank's or card issuer's policies.If I need to cancel a commission due to unforseen circumstances that prevent my execution of your order, I will offer a full refund.
Cancellation
Please let me know urgently if you have changed your mind and wish to withdraw your order.
The 20% booking deposit is non-refundable. Please inform me of your decision to cancel by using the contact form, or send an email to [email protected]. Be sure to include specific details of your order, such as the order number and quantity, where applicable.The deadline for cancellation is 7 days after contract confirmation, after which you will have to pay a fee based on the hours I have already spent on your commission. Please keep in mind that the initial 20% booking deposit is non-refundable and separate from this fee.Cancellation does not apply to:
- items that are clearly personalised;
- items made to your own specifications;
- an already finished commissioned piece ready for delivery, if you had initially accepted when you placed your order that delivery could commence.
Digital Images
For copyright reasons, the cost is not refundable of digital images that have been downloaded except in the instances of fault with the image file(s) or file quality.
Privacy Notice
Registered name: RuyiArt Ltd
Doing Business As: PawposelyPainted
This privacy notice tells you what to expect us to do with your personal information.
Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
Who we share information with
How to complain
Contact detailsEmail: [email protected]
What information we collect, use, and why
We may collect or use the following information to provide services and goods, including delivery:
-Names and contact details
-Addresses
-Purchase or account history
-Payment details (including card or bank information for transfers and direct debits)
-Credit reference information
-Account information
-Website user information (including user journeys and cookie tracking)
-Photographs or video recordings
-Records of meetings and decisions
-Information relating to compliments or complaintsWe may collect or use the following information for the operation of customer accounts and guarantees:
-Names and contact details
-Addresses
-Payment details (including card or bank information for transfers and direct debits)
-Purchase history
-Account information, including registration details
-Information used for security purposes
-Marketing preferencesWe may collect or use the following information for service updates or marketing purposes:
-Names and contact details
-Marketing preferences
-Purchase or viewing history
-Records of consent, where appropriateWe may collect or use the following information to comply with legal requirements:
-Name
-Contact information
-Identification documents
-Financial transaction informationWe may collect or use the following personal information for dealing with queries, complaints or claims:
-Names and contact details
-Address
-Payment details
-Account information
-Purchase or service history
-Relevant information from previous investigations
-Financial transaction informationLawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:-Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your dataOur lawful bases for collecting or using personal information to provide services and goods are:
-Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.-Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.-Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
-Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.-Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.-Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
-Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.-Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.-Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.Our lawful bases for collecting or using personal information for legal requirements are:
-Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.-Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.-Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
-Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.-Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.-Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Where we get information from
Directly from youHow long we keep information
We keep your information for as long as you have an account with us, or until you request for your data to be deleted.Who we share information with
Others we share personal information with:-Insurance companies
-Organisations we need to share information with for safeguarding reasons
-Professional or legal advisors
-Financial or fraud investigation authorities
-Relevant regulatory authorities
-Organisations we’re legally obliged to share personal information with
-Suppliers and service providers
How to complainIf you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
22 April 2025